Whether you’re starting a new job or coming into a new situation as an interim pharmacist, your role within the organization will be defined early in the transition. After introducing pharmacists into new positions for 25 years, we’ve learned one important lesson: listen before suggesting changes.
Organizations, as management gurus love to say, are living things. They have a history, they have habits, and they often are very flawed. As a new pharmacist coming into this situation, the flaws may be very clear to you. And as a pharmacist, you’re at the center of this organization. It’s natural to want to make adjustments based on your experience.
Before you do that, consider more than just the “correctness” of the change you’d like to make. |
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I joined the RPh on the Go team in 1982; initially I worked as a full-time relief pharmacist traveling exclusively in the state of Illinois.
After a few years of doing this, and having the opportunity to get to know more about the company and what it stood for, I accepted a full-time, permanent position at the company’s headquarters as an internal staff member overseeing quality assurance and compliance. |
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Working in the Quality Assurance and Compliance department here at RPh on the Go, I spend nearly all day every day working with pharmacists, looking for ways we can all improve the practice of pharmacy.
Often, we can get caught up in technical details though. What I want to talk about today is something much simpler and straightforward. It’s right under our noses every day, but sometimes we just miss seizing it and using it to the best of our abilities—gaining and holding on to the trust of our patients. |
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